Delivery & Lead Times
All orders are delivered directly from our UK manufacturers. Delivery times vary by product and supplier and accurate lead times are shown on every product page so you always know what to expect.
How Delivery Works
Access Requirements
Most deliveries are made via large vehicles, often 18-tonne lorries. Pallets are offloaded by tail lift and manoeuvred by manual pump truck — this requires a firm, flat surface. Drivers cannot navigate across grass, gravel, steps or slopes. Before ordering, please ensure your site can accommodate this.
Delivery Surcharges
Certain postcode areas incur an additional delivery surcharge on top of the standard delivery fee. Surcharges are applied at checkout or confirmed at the point of trade quotation. Prices can change at any time.
| Postcode Area(s) | Surcharge | Notes |
|---|---|---|
| AB, BT1–40, DD, IV1–40, IV52–54, IV57, KW1–14, PH1–14 | £40 + VAT | Per pallet, on top of standard delivery fee |
| As above — double pallet orders | £80 + VAT | Applies where two or more pallets are dispatched |
If a surcharge applies to your delivery address we will confirm this with you before processing. For surcharge costs per individual product, please contact us.
Postcodes Requiring Quotation (POA)
The following postcode areas fall outside our standard delivery network. Delivery may still be possible but requires a separate cost quotation. Please contact us at info@fortivafurnishing.co.uk before placing your order.
| Postcode Area | Region | Status |
|---|---|---|
| GY | Guernsey | POA |
| HS | Outer Hebrides | POA |
| IV41–51, IV55–56 | Scottish Highlands (remote) | POA |
| IM | Isle of Man | POA |
| JE | Jersey | POA |
| KA27–28 | Arran & Cumbrae | POA |
| KW15–17 | Orkney | POA |
| PA20+ | Argyll & Islands | POA |
| PH15+ | Perthshire (remote) | POA |
| PO30–41 | Isle of Wight | POA |
| ZE | Shetland | POA |
Contact us with your postcode and order details and we will obtain a delivery cost for you before you commit to an order.
Undeliverable Postcodes
We are unable to deliver to the following postcode areas. If your site falls within one of these zones, please contact us — in some cases an alternative solution may be available.
| Postcode Area(s) | Region |
|---|---|
| AB, DD, KY, IV, PA, KA, TR, PL | Scotland & remote South West England |
| TQ | Torbay / Devon coast |
| N, E, EC, SE, SW, SM, W, NW, WC | Greater London (certain carrier zones — contact us) |
| ZE, HS, GY, JE, IM, BT | Islands & Northern Ireland |
This list is subject to change as our carrier network develops. Contact us if your postcode is listed and we will advise on the best available option.
Assembled & Own-Transport Items
Certain products are delivered fully assembled rather than flat-packed. These are dispatched on dedicated vehicles and lead times differ from standard pallet delivery.
From time to time, supplier may deliver other items on their own vehicles. Where this applies, customers will be contacted and delivery booked in prior to the delivery date.
If Your Order Arrives Damaged
In the unlikely event that goods arrive damaged, please follow the steps below. Acting quickly protects your claim.
Do not install or use damaged items before a resolution has been agreed, as doing so may affect your claim.
Failed Delivery Charges
If a delivery cannot be completed — due to insufficient access or no safe place to leave the pallet — the goods will be returned to the depot. Any charges CVGF incur for a failed booked delivery will be passed on to the retailer. To avoid this, please ensure all of the following before your scheduled delivery date.
If in doubt about access suitability, contact us before placing your order. No white-glove or room delivery service is provided.
UK Delivery Coverage at a Glance
The table below summarises delivery availability by zone. Always check your specific postcode against the surcharge and exclusion tables above for the definitive position.
| Zone | Area | Status |
|---|---|---|
| England & Wales (mainland) | All standard postcode areas | Standard delivery |
| Scotland (mainland) | Most areas — surcharge postcodes listed above | Surcharge may apply |
| Remote Highlands & Islands | GY, HS, IM, JE, IV41–56, KA27–28, KW15–17, PA20+, PH15+, PO30–41, ZE | POA |
| Undeliverable zones | AB, DD, KY, IV, PA, KA, TR, PL, TQ, EC, N, E, SE, SW, SM, W, NW, WC, ZE, HS, GY, JE, IM, BT | Not available |
Delivery prices and postcode eligibility are subject to change at any time. Contact us if you have any doubt about your postcode before placing an order.